Effective 07/01/23
This Privacy Policy explains how Island Ductless Heat Pumps, (collectively, “Island Ductless Heat Pumps,” "IDHP", “we,” or “us”) collects, uses, and discloses information about you. This Privacy Policy (the “Policy”) applies to information we collect when you use our Website, mobile applications, and other online products and services that link to this Policy (collectively, our “services”), when you contact us, engage with us on social media, and otherwise interact with us. It includes the following:
Please read this Policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use any of our services. By accessing or using the Website or any other services, you agree to the terms of this Policy.
We reserve the right to update and change this Policy from time to time. If we make changes, we will notify you by revising the date at the top of this policy and, in some cases, we may provide you with additional notice (such as adding a statement to our Website or providing you with an email or other similar notification). Your continued use of this Website or any other services after we make changes is deemed to be acceptance of those changes, so please check this Policy periodically for updates.
You are free to explore certain portions of the Website without providing any Personal Information about yourself, but even if you elect not to provide us with any Personal Information, we may collect Navigational Information and other information from third parties described below.
Personal Information we collect on or through our Website or the other services is broadly defined as any information by which you may be personally identified, such as your name, company name, address, email address, telephone number. Personal Information can also include information about any transactions, both free and paid, that you enter into on the Website, and information that is available on the internet, such as from Facebook, LinkedIn, Twitter, and Google, or information that we acquire from service providers. Personal Information may include:
Navigational Information refers to information about your computer and your visits to the Website such as your IP address, geographical location, browser type, referral source, length of visit, operating system, and pages viewed.
Navigational Information may include Personal Information, or we may maintain it or associate it with Personal Information we collect in other ways or receive from third parties. It helps us to improve our Website and to deliver a better and more personalized service, including by enabling us to:
As part of the Navigational Information we collect, we use “cookies” to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a web server. Cookies are not used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and they can only be read by a web server in the domain that issued the cookie to you. One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the web server that you have returned to a specific page.
You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of our Website or any other services.
From time to time, we may receive Personal Information about you from third-party sources, including partners with which we offer co-branded services or engage in joint marketing activities, and sources such as social media websites.
This Website is not intended for or targeted at children under 16, and we do not knowingly or intentionally collect Personal Information about or from children under 16. If you believe that we have collected Personal Information about or from a child under 16, please contact us, so that we may delete the information.
We use the information we collect only in compliance with this Policy, as it may be updated from time to time at our discretion. We do not sell or rent Personal Information to any third party, but we may grant other parties access to information we collect from time to time in accordance with this Policy.
In addition to the uses identified elsewhere in this Privacy Policy, we may use your Personal Information to:
We do not currently share your Personal Information with any third party outside of our organization, other than as authorized by you or as necessary to fulfill your request (for instance, to ship orders, organize execution campaigns, and to provide other similar services you request).
Please note that any Personal Information we share with third parties in accordance with the terms of this Policy will be subject to the applicable third party’s privacy policy and other similar related policies. If you have questions on the privacy policy or data practices of any third party that we share your Personal Information with at your request or in accordance with this Policy, please refer directly to the privacy policy and similar parties of such party.
We use Navigational Information to operate and improve the Website and to provide you with a better experience. We may also use Navigational Information alone or in combination with Personal Information to provide you with personalized information about our services. Navigational Information, such as IP address, is used to approximate your location. For example, we may use your approximate location to provide content that has been translated or send emails at certain times using your local time zone.
You may disable the collection and use of your location data through browser-operating system or device-level settings.
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our Website:
California residents may have additional rights and choices related to their personal information, which are set forth below.
We take precautions to protect your information. When you submit Personal Information via the Website or through any of the other services, we take reasonable measures to protect that information consistent with industry standards.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser or looking for “https” at the beginning of the web address of the web page.
While we use encryption to protect sensitive information transmitted online, we also take reasonable measures to protect your information from unauthorized access or use offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to Personal Information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we take reasonable precautions to protect your Personal Information, we cannot guarantee the security of your Personal Information transmitted via the Website or any other services. Any transmission of Personal Information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Website or the other services.
This section applies only to California residents. It describes how we collect, use, and share California consumers' Personal Information in our role as a business, and the rights applicable to such residents. The California Consumer Privacy Act ("CCPA") requires businesses to disclose whether they sell Personal Information. We do not sell Personal Information. We may share Personal Information with third parties in accordance with this Policy if those third parties are authorized service providers or business partners who have agreed to our contractual limitations as to their retention, use, and disclosure of such Personal Information.
If you are unable to access this Privacy Policy due to a disability or any physical or mental impairment, please contact us and we will arrange to supply you with the information you need in an alternative format that you can access.
This applies only to California residents. For non-California residents, if there are any discrepancies between this Section and the remainder of the Policy, the remainder of the Policy controls. For California residences, if there are any discrepancies between this Section and the remainder of the policy, then this Section controls.
For purposes of this Section, "Personal Information" has the meaning given in the CCPA.
We have collected the following statutory categories of Personal Information in the past twelve (12) months:
Identifiers, such as name, email address, mailing address, and phone number. We collect this information directly from you or from third-party sources.
Commercial information, such as subscription records. We collect this information directly from you.
Internet or network information, such as browsing and search history. We collect this information directly from your device.
Geolocation data, such as IP address. We collect this information from your device.
Other Personal Information, in instances when you interact with us online, by phone, or mail in the context of receiving help with our product or services.
You have certain rights regarding the Personal Information we collect or maintain about you. Please note these rights are not absolute, and there may be cases when we decline your request as permitted by law.
The right of access means that you have the right to request that we disclose what Personal Information we have collected, used, and disclosed about you in the past 12 months.
The right of deletion means that you have the right to request that we delete Personal Information collected or maintained by us, subject to certain exceptions.
The right to non-discrimination means that you will not receive any discriminatory treatment when you exercise one of your privacy rights.
You can exercise your rights yourself or you can alternatively designate an authorized agent to exercise these rights on your behalf. Please note that to protect your Personal Information, we will verify your identity by a method appropriate to the type of request you are making. We may also request that your authorized agent have written permission from you to make requests on your behalf, and we may also need to verify your authorized agent's identity to protect your Personal Information.
Please reach out and contact us using the information below to:
Telephone: 360-321-4252
Email: office@islandheatpumps.com
Mailing Address:
PO Box 88
Freeland, WA 98249
Serving Whidbey and Fidalgo Island communities – Anacortes, Clinton, Coupeville, Freeland, Greenbank, Langley, Oak Harbor
Copyright 2024 Island Ductless Heat Pumps. All rights reserved. Privacy Policy.